Customer Care / Operations Internship | YoungProfessionalVacatures.be
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PastbookCustomer Care / Operations Internship

Application deadline Always open
Category

Communicatie

Marketing

Operations

...
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Level
HBO & WO
Deadline:
(Always open)
Category:

Communicatie

,

Marketing

,

Operations

Level:
HBO & WO
Location:
Start date:
-
Deadline
Always open

Description

The role is responsible for the day-to-day operations to ensure accurate, timely and finished goods supply. This involves: order entry processing, traffic & handling and customer support. You will also support the team in any other target audience engagement activities. It is our hope that the internship will transition into a full time position. Passion for your work, technology and new stuff is a must. Exciting times ahead!

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Accountabilities

  • Process customer orders and update manager on status.
  • Communicate proactively to the manager on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.
  • Follow customer adherence and provide information to all stakeholders.
  • To log customer complaints until resolution to customer satisfaction. Establish root causes, analysis and implement/advise action plans in conjunction with appropriate parties.
  • Any other ad hoc tasks and project to assist in the continuous improvements and the smooth running of the customer operations area and the team as a whole.
  • Liaise with the team and give internal support.
  • Provide information required on internal processes.
  • Implement Specific Customer related projects.
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You are

  • Fluent English speaker (it is a must).
  • Perfect in written and Good in spoken communication.
  • An avid social media user
  • Smart and know your way around technology and IT.
  • Focused on details.
  • Creative, confident, determined, self motivated and proactive.
  • Able to manage time effectively and work under strict deadlines
  • A lateral thinker and problem solver
  • Passionated about technology and development
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Nice to have experience / bonus

  • Use of photoshop and adobe suite
  • Data driven
  • Use of data analytics tools
  • Good in using excel
  • Experienced in Social Media Management
  • Previous experience as Customer Support
  • Immediately available
  • Experience with tools like WordPress, Zendesk, Buffer.
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Apply

Are you interested in this position? We would love to hear from you: please send your CV and cover letter to work@pastbook.com.

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Working at Pastbook

Number of countries
1
Headquarters Holland
Amsterdam